CONSULTING · TEAM TRAINING · SPEAKING
Help your leaders become better developers of others—and build a culture where every guest feels seen.
Start a conversationExplore how LXH can help
Hospitality Is the Heartbeat
of the Customer Experience.
“Everything Rises and Falls on Leadership.”
John C. Maxwell
WHAT WE DO
To inspire, equip, and empower leaders to develop people, cultivate hospitality-driven cultures, and deliver extraordinary customer experiences through education, training, and practical leadership solutions that create sustainable organizational success.
WHAT WE ENVISION
To create a world where hospitality is not simply practiced, but lived—where leaders inspire and develop people, employees thrive in cultures of genuine care, and every customer experiences the extraordinary power of human connection.
THE LXH PHILOSOPHY
Developing leaders who develop people who create extraordinary experiences.
HOW WE WORK TOGETHER
Practical support for the people who lead your business, serve your customers, and shape your culture.
For small restaurant groups, especially those with 3–5 locations, seeking a clearer picture of hospitality and service across the operation.
Inspiring hospitality teams to rediscover the purpose, energy, and human connection behind serving people.
Reignite your team's passion for serving. Through powerful real-world stories, contagious enthusiasm, and more than 40 years of hospitality leadership experience, Michael Brown inspires teams to bring renewed purpose and energy to every guest interaction.
Engage Michael as a guest speaker or instructor, connecting decades of operating experience with the next generation of leaders.
FROM INSIGHT TO IMPLEMENTATION
Service is shaped by the whole operation: how people are hired, trained, supported, and led. LXH connects those decisions to the experience your customers actually have.
Explore the guest journey, observe service, and identify where leadership, team behavior, and workflow strengthen or break the Experience Chain.
Receive a clear action report with priorities your leaders can use to guide improvement across locations.
Train leaders to coach their teams, apply the recommendations, and build hospitality into daily practice.
THE LXH PERSPECTIVE
From the first welcome to the last goodbye, every team member contributes to the Experience Chain. LXH helps leaders see the connections—and develop the people who make them work.
MEET YOUR CONSULTANT & SPEAKER
Founder, Living Xtreme Hospitality
Michael’s hospitality journey began with his first restaurant job at age 14. More than four decades later, his experience as a chef, operator, and business leader shapes a practical approach to customer experience.
Through Living Xtreme Hospitality, he helps leaders build people-first cultures, develop their teams, and connect the details of running a business with the way guests and customers feel.
His work centers on a simple responsibility: leaders must become better developers of others to create a consistently hospitable experience.
A LITTLE MORE ABOUT ME
Jesus is the source of my faith in God. I’ve been married to Adrienne Brown for over 40 years, and we’re proud parents of two lovely, successful daughters: Jasmine, 31, and Micah, 27.
I love family, wrestling, cooking, hip-hop dancing, serving in ministry, and running 5Ks. And when it’s time to unwind, give me a good movie—TV shows aren’t really my thing!
LET’S START WITH YOUR PEOPLE
Tell Michael about your restaurant group, workforce, or educational institution—and what you want your leaders and teams to do differently.
Email Michaelinfo@livingxh.comBased in the greater Houston area.